Anaista de Customer Service - Agencia Marítima Multinacional - Agencia Marítima Multinacional

Reconocida Agencia marítima de carácter multinacional se encuentra en la búsqueda un Analista de Customer Service que cuente con Conocimientos de Sales Force

MISSION: giving daily support to customers and guarantee satisfaction with a high level of service quality

SCOPE OF RESPONSABILITIES:
· Prioritize the good treatment of customers regardless of the communication channel (e-mail, telephone, personally, etc). Always maintain a kind and respectful treatment even in adverse circumstances.
· Handle customer requests / issues / complaints / disputes and provide appropriate solutions / alternative
· Coordinate with related internal teams and follow up to ensure resolution
· Contact to customers and manage/coordinate system modifications when needed (vessel delays, call omits, rollover, cut&run, VGM etc.
· Manage COD request
· Manage Disputes
· Follow up idle situation & escalations Coordinate with related parties (customer, port terminal, logistics)
· Idle full monitoring Send 1st and 2nd idle notices & inform related parties
· Follow up claims & Coordinate with related parties (legal, HO, customer, port terminal)
· Charges input
· Support Cargo Readiness resolutions
· Manage the needs of special customers (VIP-ELITE)
· Invoicing (demurrge and detention, etc)

EXPECTED RESULTS:
Customer satisfaction in every intervention they require.

EDUCATION & EXPERIENCE REQUIREMENTS
· Education: Degree (or advanced student) in Business Administration, Logistics, Foreign Trade
· IT and System Requirements: Intermediary level of Microsoft Office & Sales Force
· Language: English (mandatory)
· Experience: Minimum of 2 years of experience in Shipping


Beneficios : Prepaga de salud mediante OSDE – plan 210 • Gympass • Concepto remunerativo por almuerzo en el valor diario

Actividad laboral: Desarrollada en las oficinas ubicadas en Puerto Madero combinada con home office.